Changing or cancelling your plan
Self-service plan changes, prorated billing, and what happens to your data.
Author
RDC
Tax and invoicing
VAT, GST, US sales tax, and how to get a tax-compliant invoice.
Slack integration
Get notifications in Slack and search your knowledge base from any channel.
GitHub integration
Sync articles to and from a GitHub repository for docs-as-code workflows.
Single sign-on (SSO) with SAML
Okta, Azure AD, Google Workspace, and any SAML 2.0 IdP.
Webhooks reference
Real-time event delivery for custom integrations. Signed payloads, retries, and the full event catalogue.
I can’t sign in — what do I try first?
A short checklist that resolves about 90% of sign-in issues.
My search is not finding new articles
Search index lag, cache, and how to force a re-index.
Email notifications stopped arriving
Spam folders, sender reputation, and email bounce handling.
Release notes — v4.2
Faster search, dark mode, and a new revisions API. Two breaking changes documented.